Access your account

or

Not a member yet? Register for free

100% free registration :)
Join the 1.7 million Roomlala members

Last step
to contact the landlord!

Choose a strong password (at least 8 characters including at least one uppercase letter, one lowercase letter and one digit).

or

By creating an account, I acknowledge that I have read the Terms & Conditions, the Privacy Policy and the Cookies Policy of Roomlala and accept them.
Roomlala uses your data to provide and improve its services. As stated here, you have the right to access, rectify, delete and oppose the use of your data. You may exercise these rights or delete your account from your Roomlala account or by emailing us at dpo@roomlala.com.

Already a member? Login here

Loader Roomlala
Loader Roomlala

On Roomlala, reserving online ensures you a secure and insured rental in case of any bad surprises upon arrival.
A little extra: so that your search for accommodation goes as smoothly as possible, discover in this guide all the tips to spot any suspicious ads and adopt the right reflexes.

When to suspect a scam?

  • The landlord asks you to pay a down payment or security deposit in advance and outside of Roomlala
  • The landlord asks you to pay by one of the following methods, often urgently: money order, on platforms such as Moneygram or Western Union, cash by post, PCS coupon...
  • The landlord asks you to make a transaction to a bank account abroad
  • The owner claims to live abroad
  • There are numerous spelling mistakes in the ad and and the photos used in the ad are "too glamorous", "too perfect", almost "like in magazines"
  • The landlord won't allow you to come and visit the accommodation
  • The rent of the accommodation is too good to be true: a furnished rental near the Eiffel Tower for only 200€ per month is suspicious!
  • The landlord refuses to draw up and sign an inventory of fixtures

Having any doubts about an ad? Report it ►

What to do in case of doubt?

If you haven't reserved yet:

illustration plan maps
Check the authenticity of the accommodation thanks to Google Images

Check if the ad is unique with Google Images. From the photos published on the Roomlala ad, you can see if the same photos are on other sites.
  • If on the other sites, the ad containing the same photos is in Manchester while Roomlala's ad was in London, it's suspicious;
  • If the information in the other ad is the same as on Roomlala, it is less likely to be a scam;
To find out how to find identical photos on Google Images in just 2 clicks, it's here.
illustration Evaluations locataires
Read reviews left by previous tenants

After renting, tenants are invited to publish a review. We recommend that you give priority to advertisements with evaluations and read them well in advance.
illustration Informations complémentaires
Ask the landlord for more information

Need to know more about the landlord and their accommodation? Go to the landlord's profile on Roomlala and do not hesitate to use the contact form, available for this purpose on the ad. You can then continue to exchange via Roomlala messaging.
illustration Signalez une annonce
Report a suspicious ad

When an ad meets several criteria listed in this guide, report it to us using the "Report This Ad" link on each ad.
illustration Comparaison annonces
Compare the rental price with those of other accommodation

When the rental price seems low, compare it with other ads in the same area or city, and you'll know if it's common or not.
!

Pay attention to the e-mail address used by the landlord, especially if you start exchanging outside of Roomlala. Scammers often use false e-mail addresses and may sometimes use the "Roomlala" brand without our knowledge. To be sure, check if the email ends with "@roomlala.com".. If this is not the case, we are not the source of this message. We would appreciate if you report to us this email address.

If you have sent a rental request or if your rental is confirmed:

illustration Questions au propriétaire
Ask your questions to the landlord via Roomlala messaging.

Feel free to talk to the landlords and ask them all your questions via Roomlala messaging. It is there to help you learn more.
illustration Forums et Sites
Check specialised forums and sites

Once the reservation is confirmed, you receive the landlord's email: enter the email address on Google to check that it does not go up on forums and sites specialised in scams.
illustration Photo supplémentaires
Ask the landlord for additional photos

Feel free to ask the landlord to send you additional photos if you feel that those in the ad are not enough. Be aware of any inconsistencies with the other photos in the ad.
illustration indisponibilité logement
Confirm the unavailability of the accommodation

To go further after reserving your rental, do not hesitate to call the landlord via a friend to check that the period you have booked is indeed unavailable.
illustration Testez le propriétaire
Test the landlord by phone

On the phone, test the landlord on the area, neighbourhood, housing. If they' re very hesitant or give you inconsistent information, you'll have a good idea.
illustration Service Client
Talk to our Customer Service advisors

Contact our Customer Service to let us know why you are in doubt. Our advisors will guide you.

The safest way: online reservations on Roomlala

icon payment sécurisé

Your payment is secured by the 3D Secure system


You do not transfer money to a stranger, Roomlala acts as a trusted intermediary

icon maison

• You are insured in case of any bad surprises upon arrival -
Learn more


• You will always have the possibility to cancel your rental

Find your new "home" now
among our 40,000 offers for shared apartments and furnished rentals.

Start my search

By continuing to visit our website, you agree to our use of cookies that will allow us to operate the site, perform analysis and offer you content and ads most suited to your interests. Learn more / Manage your consent to the use of cookies